Salesforce Services

The Service Cloud helps organization close cases faster with the help of AI and automation, provide faster, more intelligent self-service, personalize customer care and predict needs, drive service productivity from the call center to the field. It enables companies to deliver more personalized customer service and support. Its customers use the Service Cloud to connect their service agents with customers across multiple channels, including phone, e-mail, chat, live video, short message service (SMS), self-service Web portals, social networks, online communities and directly within their own products and mobile applications.